Property management engineered for performance and resident experience.
Disciplined operations, transparent reporting, and a portal-led customer experience—delivered at scale across residential blocks, PRS portfolios, and commercial assets.
Our Approach
Three pillars that define how we manage.
Optimised Operations
Asset performance managed through disciplined maintenance programmes, benchmarked contractor panels, and proactive risk control. We measure what matters and act on it.
- Planned and reactive maintenance scheduling
- Contractor performance benchmarking
- Cost control and procurement oversight
- Void management and lifecycle planning
Reporting & Governance
Transparent, structured reporting delivered on a defined schedule. Clients receive financial dashboards, compliance summaries, and maintenance logs — not a quarterly letter.
- Monthly income and expenditure reports
- Quarterly management board packs
- Annual service charge accounts
- Real-time client portal dashboards
Compliance
Full statutory compliance tracking across every building in our portfolio. Fire, asbestos, lifts, legionella and Building Safety Act obligations managed to a documented programme.
- Compliance calendar with renewal alerts
- Building Safety Act case management
- Client-visible compliance dashboard
- Audit trail for all safety-critical works
Portal Experience
Self-service that actually works.
Our portal is built around the full lifecycle of residential and commercial management — not just a document store. Residents, leaseholders, and landlords each get a tailored experience.
Report & Track Maintenance
Submit repair requests online, upload photos, and follow progress from submission to contractor completion. Real-time status updates by email or push notification.
Payments — Direct Debit & Bank Transfer
Set up a Direct Debit mandate or pay by bank transfer. View upcoming due dates, arrears status, automated reminders, and download receipts and statements.
No card payments accepted for residential accounts
Contact Your Property Manager
Message your property manager directly through the portal. All correspondence is logged and time-stamped for a full audit trail.
Tenancy & Lease Documents
Instant access to tenancy agreements, lease documents, insurance certificates, building information packs, AGM minutes and house rules.
News, Updates & Alerts
Planned maintenance calendars, major works notices, fire safety updates and community announcements — delivered in-app, by email, and by push notification.
View Statements & Accounts
Leaseholders can view their service charge account balance, transaction history and demands. Landlords can access income and expenditure reports in real time.
Services
Comprehensive property management
Residential Block Management
Complete management for residential blocks and estates.
- Leaseholder communications and meetings
- Health & safety compliance
- Contractor management
PRS / Build-to-Rent Management
Specialist management for institutional rental portfolios.
- Tenant lifecycle management
- Void minimisation
- Amenity programming
Commercial Property Management
Professional management for commercial assets.
- Lease administration
- Tenant relations
- Service charge management
Facilities & Operations
Day-to-day building operations and maintenance.
- Reactive and planned maintenance
- Cleaning and grounds
- Concierge services
Lease Administration & Compliance
Contract management and regulatory compliance.
- Lease covenant tracking
- Insurance administration
- Regulatory compliance
Service Charge & Budgeting
Transparent financial management and reporting.
- Budget preparation
- Arrears management
- Year-end accounting
Major Works & Projects
Large-scale refurbishment and capital projects.
- Section 20 consultation
- Multiple competitive estimates
- Resident communications
ESG & Sustainability
Environmental performance and sustainability operations.
- Energy audits and monitoring
- EPC improvements
- Sustainability reporting
Reporting & Governance
What gets reported, and when.
Our reporting schedule is fixed in the management agreement. You know what you'll receive, in what format, and by what date — before we start.
Actual vs budget, arrears status, outstanding invoices, bank reconciliation.
Client / LandlordAll open and closed works orders with contractor, cost, and status.
Client / LandlordUnit-level occupancy, current voids, and move-in/out activity.
Client / LandlordKPI summary, compliance certificate status, contractor performance, financial forecast.
Client / LandlordAll statutory certificate expiry dates and renewal programme.
Client / LandlordCertified year-end accounts showing actual expenditure, reserve fund balance, and variance analysis.
Leaseholders & ClientsYear-in-review: works completed, compliance milestones, upcoming capital programme.
All occupiersReal-time income, expenditure, open works, and compliance status — available 24/7.
Client / LandlordSee the exact format we use before requesting a proposal.
Case Studies
Operational results
Central London Estate
Underperforming maintenance response and leaseholder dissatisfaction
67% reduction in response times, 94% satisfaction score
Manchester Build-to-Rent
High void rates and inconsistent tenant experience
Void rate reduced from 8% to 2.5%, 40% increase in renewals
Birmingham City Centre
Complex multi-use building with fragmented operations
Unified operations, 25% cost reduction, single portal access
Insights
Operational knowledge
Service charge best practice: transparency and governance
A framework for managing service charges with clarity, fairness, and full audit trail.
Major works governance: consultation and communication
How to run Section 20 consultations that protect both landlords and leaseholders.
Tech-enabled tenant experience: what residents expect
Portal-led service delivery is now a baseline expectation. Here's how to meet it.
Contact
How can we help?
Select the reason for your enquiry below. We'll direct you to the right team — or you can go straight to a proposal request.